Privacy notice

Privacy & Cookies

1. Introduction

DHL Global Event Logistics GmbH (hereinafter called DHL GEL) is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.

Please be aware that the national legal requirements for data protection and the handling of personal data may vary from country to country. Therefore, if you visit the relevant DHL country websites you will learn more about country specific information on data protection.

In the following, we explain what personal data DHL GEL collects when you visit our website and how how this data is processed and for what specific purposes.

2. What is personal data?

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

3. Who is responsible (identity and contact details of the controller and the data protection officer/contact)?

This Privacy Notice applies for the data processing carried out by:

DHL Global Event Logistics GmbH

If you have queries with regard to the processing of your personal data, please contact the Data Protection Contact person:

Corinna Skottke
DHL Global Event Logistics GmbH
Welserstraße 10d
51149 Köln

Telefon +49 2203 – 36 800 16
Telefax  +49 2203 – 36 800 12
Mobil     +49 174 – 188 42 38


4. What are the purposes of and the legal basis for the processing of personal data? / What are the controller´s or third party´s legitimate interests?

4.1. Visiting our website

DHL Global Event Logistics GmbH is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers temporarily save the connection data of the computer connecting to our site. These connection data include: a list of the web pages that you visit within our site; the date and duration of your visit; the IP address of your device; the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned data categories is consent as provided in Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). The way how the user is able to withdraw the consent for future processing is prescribed in the process of obtaining the relevant consent. Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have also a legitimate interest to process this data as provided in Art. 6 (1) (f) of the GDPR.

The data will be stored for a certain period and then automatically deleted.

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be immediately deleted.

4.2. Performance of a contract

For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.

The legal basis is usually Art. 6 (1) b) and c) GDPR since the processing is required to comply with legal obligations in connection with the performance of a contract to which you are a party.

Further information on data protection in specific services and products may be available together with specific product / service.

4.3. Processing for advertising purposes

If you are an existing customer your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding our products and services where it is legally allowed.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter.

In case you file an objection or unsubscribe from our newsletter services the respective data will be removed from the mailing list or blocked, respectively deleted and no longer be processed for such purposes.

4.4. Online presence and website optimization

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

4.4.1 Use of Cookies

"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of legitimate interests as stated in Art. 6 (1) (f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee a convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are some exceptions which you can find in our cookie table below.

5. Will my data be passed on to third parties?

DHL Global Event Logistics GmbH does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products.

6. What is the DPDHL Data Privacy Policy?

The DPDHL Data Privacy Policy regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the DPDHL Data Privacy Policy, please use the following link:

DPDHL Privacy Policy (Summary)  (Type: Acrobat Reader file, Size: 147.3 KB)

7. What are my data subject’s rights?

7.1. Overview

Apart from the right to obtain you have the following rights:

  • You can request information as to what personal data is stored
  • You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
  • You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
  • You may lodge a complaint with the supervisory authority. The competent data protection authority is:

Gabriela Krader, LL.M (CIPP/E)
Deutsche Post AG, Zentrale
Charles-de-Gaulle-Str. 20
53113 Bonn
Telefon: + 49 228 182 67431
Telefax.: + 49 228 182 50560


7.2. Right to object

The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.

To exercise your right, simply get in touch with us by using the contact details mentioned above under sec. 3.

8. How about data security

DHL Global Event Logistics GmbH takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

9. Changes to Privacy Notice

We keep our Privacy Notice under regular review.

DHL Global Event Logistics GmbH reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL’s websites you agree to this Privacy Notice.

This statement was last updated on 14.06.2018